The existing infrastructure was old, inflexible, there was no resilience and security weak, the list of issues was extensive. In particular, the firewall offered little protection with no updating process, there was no access management for the systems, remote access was through a desktop sharing app, backup was to a USB disk, no UPS protection was installed, the on-premises server had no fault tolerance and was old with no warranty, the network performance was poor.
Two case studies outlining how we've helped clients to transition to remote working.
Support for the Legal Sector
The firm had been using an on-premises server application to manage the legal processes and document management. Access within the office was of cause straight forward, however, remote access was cumbersome and an increasing number of solicitors wanted to access case files when in court or working remotely. In addition, the VPN connection methods used were outdated and the servers approaching the end of life.
International & National Offices
We use remote monitoring and management tools extensively as well as automation which means we can deal will almost every aspect of the required support from our NOC. Implementing these tools as well as using an ITIL based Professional Service Management system to manage all aspects of support and projects leads to a Unified and Controlled approach to ICT support.